Terms and Conditions of Use

1. Service description

BresciaTicket (the "Platform") is an online ticketing service for events. The entity operating the Platform (the "Owner") is identified, pursuant to Italian Legislative Decree 70/2003 and the Consumer Code, in section 14. Contacts at the bottom of this document.

The Platform allows:

• Organizers: to create events, configure ticket types, manage online and on-site sales, perform QR code check-in and handle orders and cancellations
• Agencies: to manage multiple organizers from a single dashboard
• Buyers: to purchase tickets for published events and receive PDF tickets via email

2. Acceptance of terms

Use of the Platform implies full acceptance of these Terms and Conditions.

By registering as an organizer, or by purchasing a ticket, the user confirms that they have read, understood and accepted these Terms and the Privacy Policy. If the user does not accept these terms, they are kindly asked not to use the Platform.

3. Nature of the service and costs

The Platform is provided free of charge for all of 2026 for organizers. The Owner does not apply commissions on ticket sales. Online payments are processed via Stripe, which applies its own processing fees directly to the organizer.

The service is provided "as is" and "as available", with no warranties of any kind, express or implied.

4. Roles and responsibilities

4.1 Role of the Platform

BresciaTicket acts solely as a technological intermediary providing the software infrastructure for ticketing management. The Platform is not the organizer of events and is not a party to the purchase contract between organizer and buyer.

4.2 Organizer responsibilities

The organizer acts as a professional principal towards ticket buyers and is solely responsible for:

• Truthfulness and completeness of event information (date, location, description, prices)
• Actual performance of the event in the manner advertised
• Copyright and SIAE: obtaining all necessary licenses, permits and authorizations for the performance of live or recorded music, shows, copyrighted works, including payment of SIAE and SCF rights where due
• Event safety: compliance with safety regulations, maximum capacity, escape routes, presence of first-aid staff, public security authorizations (police, municipality), venue suitability, third-party liability insurance
• Tax obligations: issuance of tax receipts, invoices when required by law; correct tax classification of revenues; SIAE registration of tickets where applicable
• Regulatory compliance: compliance with all regulations applicable to the events sector (TULPS, municipal regulations, fire safety, public health, food & beverage administration)
• Management of cancellations and refunds to buyers
• Data controllership for buyers: the organizer is data controller of personal data of its own buyers under Art. 4(7) GDPR. The Platform acts as data processor (Art. 28 GDPR) limited to technical service provision purposes
• Correctness and legality of published content (images, texts, logos, third-party promotional material)

4.3 Buyer responsibilities

The buyer is responsible for the accuracy of the data provided at purchase (name, email, phone) and for the safekeeping of the PDF ticket and its QR code.

5. Payments, refunds and right of withdrawal

Online payments are processed by Stripe through the organizer's account (Stripe Connect). The Owner of the Platform does not receive, hold or manage the funds of the transactions.

For on-site payments, the buyer pays the organizer directly at the entrance of the event. The Platform only generates the booking and the ticket.

Refund requests must be handled directly by the event organizer. The Platform provides tools for managing cancellations but is not responsible for the organizer's decisions regarding refunds.

5.1 Exclusion of right of withdrawal (Art. 59 lett. n D.Lgs. 206/2005)

Pursuant to Art. 59, letter n, of the Italian Consumer Code (D.Lgs. 6 September 2005, no. 206), the 14-day right of withdrawal provided for online purchases does NOT apply to contracts for the supply of services related to leisure activities when the contract provides for a specific date or period of performance.

Tickets purchased through the Platform fall into this category: each event has a specific date and time. Therefore, the buyer has no right of withdrawal from the ticket purchase and cannot obtain a refund for change of mind.

The following remain unaffected:

• The right to a refund in case of cancellation or substantial modification of the event by the organizer (e.g. date change, cancellation, location change)
• The right to a refund in case of supervening impossibility of the event (force majeure, official measures)
• Any more favourable commercial policies that the individual organizer decides to apply (voluntary refunds, vouchers, name change)

When due, refunds are issued directly by the organizer through the Stripe dashboard. The Platform does not issue direct refunds.

6. Exclusion and limitation of liability

The Owner of the Platform is not liable for:

• Technical malfunctions: service interruptions, software errors, data loss, connectivity issues, temporary or permanent unavailability of the Platform, due to any cause (including but not limited to hardware failures, software updates, cyber attacks, hosting provider issues)
• Payment issues: Stripe malfunctions, failed transactions, duplicate charges, delays in crediting organizer accounts or any other issue related to payment processing
• Failure to deliver tickets: email delivery problems (spam filters, wrong addresses, mail server issues), failure to generate the PDF or QR code
• Check-in issues: QR scanner malfunctions, inability to validate tickets, errors in marking tickets as used
• Event content: truthfulness of information published by organizers, quality of the event, cancellation or modification of the event without notice
• Conduct of organizers: failure to fulfil obligations to buyers, failure to issue refunds, regulatory violations
• Direct or indirect damages: economic losses, lost profits, lost opportunities, reputational damage or any other damage arising from the use or inability to use the Platform
• Data loss: accidental deletion, database corruption, loss of orders, tickets or event information
• Force majeure: events outside the reasonable control of the Owner, including natural disasters, epidemics, government measures, third-party service interruptions

The user uses the Platform at their own risk. The Owner provides no warranty, express or implied, regarding the suitability of the Platform for specific purposes, its continuous availability, the absence of errors or the security of data.

In any case, the Owner's overall liability towards any user, for any cause and on any basis, shall never exceed EUR 100 (one hundred).

7. Service availability

The Owner undertakes to ensure the best possible availability of the Platform but does not guarantee uninterrupted, error-free or secure operation.

The Owner reserves the right to suspend, modify or discontinue the service (in whole or in part) at any time, with or without notice, for any reason, including scheduled maintenance, updates, functional changes or termination of business. In case of permanent termination, the Owner undertakes to provide reasonable notice to organizers with active events.

8. Account and registration

To use the Platform as an organizer, an account is required. The user undertakes to:

• Provide truthful, accurate and up-to-date data
• Maintain the confidentiality of their access credentials
• Not share the account with third parties
• Promptly report any unauthorised access

The Owner reserves the right to suspend or delete accounts in case of violation of these Terms, prolonged inactivity or improper use, without notice in case of serious violations.

9. Intellectual property

All content of the Platform — including but not limited to texts, graphics, logo, software, source code and database structure — is owned by the Owner and is protected by Italian and international intellectual property laws. Reproduction, distribution, modification or commercial use without written authorisation is prohibited.

10. Permitted use

The user undertakes to use the Platform in a lawful manner. It is forbidden to:

• Use the Platform for unlawful or fraudulent purposes
• Publish false, misleading or illegal events
• Attempt to access data of other users or unauthorised areas
• Use automated systems (bots, scrapers) to interact with the Platform
• Intentionally overload the system
• Resell or sublicense access to the Platform

11. Indemnity

The organizer undertakes to indemnify and hold harmless the Owner of the Platform (and its collaborators, suppliers, agents) from any claim, dispute, legal action, damage, cost, penalty or expense (including legal fees and court representation) arising from:

• (a) Violation of these Terms and Conditions
• (b) Violation of third-party rights (copyright, trademarks, image, confidentiality)
• (c) Buyer complaints relating to the event, performance, quality, safety, refunds not issued or issued late
• (d) Violation of applicable regulations: SIAE, TULPS, public security authorisations, tax rules, GDPR (for buyer data of which the organizer is controller), Consumer Code
• (e) Third-party claims for damages occurring during or in connection with the event (injuries, property damage, civil liability)
• (f) Administrative or tax penalties imposed on the organizer for its own non-compliance
• (g) Content published by the organizer that turns out to be unlawful, misleading, harmful or unauthorised

The buyer acknowledges that any disputes relating to the event (quality, performance, refund) must be resolved directly with the organizer, as the only party to the ticket sale contract. The Platform may, at the buyer's request, provide the organizer's contact details and a copy of the order, but assumes no responsibility for the organizer's conduct.

11-bis. Use of the AI assistant "Vecia"

BresciaTicket offers organizers an assistant based on generative artificial intelligence called "Vecia", accessible via WhatsApp. The use of Vecia is optional, reserved for organizers who voluntarily link their WhatsApp number in their Profile providing explicit consent to data processing.

Service nature. Vecia uses large language models (LLM) provided by OpenAI LP (USA) and may perform operations on the organizer's event profile including: creation of draft events, modification of event and ticket details, creation of discount codes, generation of promotional texts, sales analysis and reports.

AI output disclaimer. Vecia's output is automatically generated by a statistical model. It may contain errors, inaccuracies or "hallucinations" (information that appears correct but is fabricated). The organizer undertakes to:

• Always verify the data provided by Vecia before using it for commercial decisions, communications to buyers or tax compliance
• Review events created via Vecia from the web dashboard before publishing them (events created via Vecia are always created in DRAFT status)
• Verify generated promotional texts before sending or publishing them on social networks
• Explicitly confirm sensitive operations (e.g. creating discounts, cancellations) when Vecia requests it

Liability. The Owner of the Platform is not liable for:

• Errors, inaccuracies or misleading content produced by Vecia
• Events created or modified via Vecia in a way that does not match the organizer's intentions
• Generated promotional texts that may infringe third-party rights, registered trademarks or advertising regulations
• Commercial suggestions (e.g. discount proposals, pricing) provided by Vecia that turn out to be sub-optimal for the organizer's business
• Temporary interruptions of the Vecia service due to unavailability of OpenAI, Twilio or other suppliers
• Data exposure in case of security breaches at AI sub-processors (OpenAI, Twilio, Meta), without prejudice to the fact that the Owner has adopted all reasonable technical and contractual measures (architectural separation of buyer identifying data from the AI model, automatic outbound filter on emails/phones, DPAs, SCCs, data controls disabled)

Vecia limitations. Vecia cannot:

• Automatically publish events (requires organizer action from the dashboard)
• Permanently delete events or orders
• Process refunds
• Access data of other organizers
• Provide tax, legal or medical advice

Buyer data. Vecia never sees name, surname, email, phone or address of buyers. All Vecia tools return only aggregated data (numbers, percentages, totals) to the AI model. When the organizer wants to consult their buyers' names, Vecia generates a direct link to the filtered web dashboard page: data remains on the BresciaTicket server, does not pass through the AI model and is not sent via WhatsApp. An automatic outbound filter also removes any emails or phone numbers present in the messages produced by the model, as a GDPR safety net.

Consent withdrawal. The organizer can stop using Vecia at any time by removing their WhatsApp number from the Profile. They can also instantly delete their conversation history by writing /cancella to Vecia, or ask for more information with /privacy, or the summary of processed data with /dati. For full processing details see the privacy policy, section 3.5.

12. Changes to terms

The Owner reserves the right to modify these Terms at any time. Changes will be effective from publication on this page with indication of the new update date. Continued use of the Platform after publication of the changes constitutes acceptance of the new Terms.

13. Applicable law and jurisdiction

These Terms are governed by Italian law.

For any dispute arising from the interpretation or performance of these Terms, the parties undertake to seek an amicable settlement. Failing agreement, the competent court is that of Brescia. The application of consumer protection rules (D.Lgs. 206/2005) which provide for the consumer's place of residence as jurisdiction remains unaffected.

14. Contacts

Support: info@bresciaticket.it

Privacy: privacy@bresciaticket.it

Certified email (PEC): vezzoli.f@legalmail.it

Identifying details of the Owner pursuant to Italian Legislative Decree 70/2003, the Consumer Code and Art. 13 GDPR:

Fabio Vezzoli — VAT 04370730980 — Contrada delle Bassiche 9e, 25122 Brescia (BS), Italy